Strategic Development of Multi Vendor Food Delivery Application for a Chennai based Startup

Overview

It has become a common practice among office goers to order food online due to the lack of time in preparing food. The online food industry is set to grow at a rapid phase in the coming years. Today the success of any online food delivery platform depends on the trust, quality of food, variety of food, delivery time and most importantly cost.

6
Apps

3 Web Apps for Admin, Staff & Vendors, 3 Mobile Apps for Customers, Vendors & Drivers

11
Members

BA, Project Manager, UX/UI Designer, Web & Mobile Developers and QAs

6
Months

of dedicated work

5
Awards
Excellence Epitome

Simplifying IT
for a StartUp

What the Client wanted

The client wanted to have a food delivery application that is minimalistic and easy to use. 

Customer Friendly – The application has to be customer centric.

Simplicity – The UI of the app to be designed in a minimalistic manner.

Two Driver Roles  – The client required to have two driver roles, permanent and temporary. The commission calculation works differently for these roles.

Challenges

Real Time Notification – Getting realtime notification on the driver and vendor app is highly essential for effective functioning of the system. On sleep mode the notification sound gets muted, due to which the drivers and vendors were not able to take the required action.

GST & Non GST Vendors– Tax calulation & payout has to be different for the registered and non registered vendors. action.


Brand Coupon & Vendor Coupon– Two different coupon logic involved. One offered by the brand and the other offered by the vendor, both would affect the commision calculation in different ways.

Pain Areas

OTP based order closure– Sometimes driver’s data connectionn doesn’t work on reaching customer’s location. They were not able to close orders by entering OTP shared by customers.

Vendor Inventory – Vendor’s were not watchful to disable the unavailable food, this led to customer’s ordering unavailable food and cancelling it later.

Not marking exact location – Generally customers do not mark the exact location in the map, this led the drivers to reach wrong destinations.

Our Solutions

  • We created a second channel to override the sleep mode settings of the mobile to overcome the muted notifications on the driver and vendor apps
  • Diifferent coupon logic was arrived for brand and vendor coupons
  • Time based activation and deactivation of the food and menu was implemented
  • Order closure was made possible from the admin/manager dashboard
  • Tracking of restaurant and customer location happens through the Google navigator app

The technology that we used for the App development

Flutter
Laravel
PHP
Bootstrap
MySQL

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One of the important things I liked about it is the accommodating the changes and price it charges on comparing with its competitors. The customer service is also very much appreciable.
Jayashree RaviGeneral Manager at Matrimony.com
Jayashree Ravi
Highly recommended for all your web needs, recently Spidergems re-designed our website – L&T EDEN PARK, must say highly satisfied with their work. Very professional service rendered by the team. Good job & good luck.
Zaffer HussainHEAD OF MARKETING, L&T
Zaffer Hussain
We are very grateful to them for their excellent coordination to complete this project. This team is very flexible and have subject knowledge to understand our inputs and executed the project as expected.
Uthayanan SRData Scientist, Solidpro Group
Uthayanan SR
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