The advent of digitization has radically filled the gaps in organizational operations and continuously contributed towards its enhancement, and this ticketing app is one such effort that improves organizations’ productivity. We help you by creating a customized ticketing app that keeps a check on your assets and carries out repair and maintenance activities regularly to avoid lag in production. Our ticketing app is a one-stop solution for all the industries like retail, IT, production, and manufacturing that can go the extra mile to take care of their infrastructural assets as a preventive measure to avoid their unexpected shutdowns and to enhance their longevity.
Beneficial for clients under these verticals
Raising a ticket is made so simple that the managers can now use our ticketing app to address and fix the issue faced by any asset in their firm irrespective of its complexity rate.
We have built our ticketing app in a prolific way that the report generated over the maintenance or repairing of an asset comes out with complete transparency and detail.
With our ticketing app, you could now onboard multiple users who would be an integral part of maintaining the asset at the right time by raising the issue, monitoring the process, and fixing the issues.
We help you in developing multiple facilities in your ticketing app in a most customized way by analyzing the operational needs of your firm.
Now you can record and track all the details regarding expenditure made over every single asset in your firm for their repair and maintenance that helps you with better business planning.
Time to know better about your assets and their health conditions by deploying our ticketing app into your business, where it helps you to record every single detail about an asset.
A hub where the requirement meets the solution, our ticketing app holds a well-structured dashboard that regulates the complete operability of addressing and fixing the issue of an asset by bringing in the demanded stakeholders.
The managers do not need to worry about closing a ticket, where they can focus on their core tasks, and our ticketing app is here to assist them with the auto-reminder functionality that helps to handle the tickets smoothly.
From raising the ticket to closing it post resolving the issues faced by the assets, the managers will get instant notifications on every step.
We have developed this app from the layman’s perspective considering workers from any cadre can use it with ease hence, it will be a complete user-friendly app to deploy in your working space.
Based on the technical issue raised by the concerned department, the manager will create a ticket for the same by giving it a structure like mentioning the issue, providing an ID, mentioning an approximate amount to fix the issue.
The manager categorizes the asset that needs repair assistance under a particular column or list to which it belongs, and the categorization will help evaluate, fund, and repair the machine or asset immediately.
Here the detailing goes even more specific that helps with advanced filtering and fixing the issue at high speed. For example, if an AC is not working, then the manager will categorize it under electronics and also sub-categorize it under the AC column to reach out to the asset and fix its issue swiftly.
This feature will be helpful for the firms which have multiple branches, and a manager’s limit to control the app gets restricted with his concerned branch, so the manager needs to mention the concerned branch name to fix the issue faced by any asset.
The entire list of assets gets uploaded into the system and displayed for the manager’s view. It helps the manager to select the right asset according to its category and subcategory as well.
Here, the manager can give an approximate timeline within which the issue faced by any asset in the branch gets fixed. The timeline is estimated based on the seriousness of the issue, the cost to fix it, and the approval response was given by the operations or finance manager.
The manager can post the visual detail of the asset, which requires repair assistance either in the form of pictures or videos; this helps a facility manager or finance manager to understand the issue much better.
Depending upon the seriousness of the issue faced by the asset and the requirement that it needs to get fixed, the manager can categorize the ticket type into high, medium, and low to help the concerned team to respond accordingly.
Since the finance manager holds the ultimate authority to sanction the budget for asset repair, he can also create the ticket based on the inputs given by the facility manager.
Based on the input given by the facility manager, the finance manager can directly categorize the defective asset in the right column.
Similar to the category option, the finance manager can also list the defective asset in the right sub-category based on the inputs.
Since the finance manager allocates funds for all the branches to repair an asset, they can also slot the defective asset that needs maintenance under the respective branches, this usually happens at high ticket type.
The finance manager can select the asset from the entire database and foresee their details regarding repair and maintenance.
The finance manager is the one who knows the entire case history of a defective asset and also allocates funds for its repairs hence the due date scheduled by this manager will be appropriate and final.
The finance manager will be the final person to review the budget (if created by the facility manager) and take decisions on it based on the scenario of the asset that needs repair.
The finance manager holds the right to make decisions regarding the budget allocated for repairing a particular asset even though the rejection rate is low still, there are possibilities that a finance manager can reject a budget by giving a proper explanation.
The facility manager has the right to inspect the ticket raised by the branch manager and then move it further to the finance or operation manager for budget allocation.
If the branch manager has uploaded more videos or images, the facility manager can filter out the required ones and post them in his app so that the finance manager does not get confused with the issue.
The facility manager can estimate an approximate budget for fixing the issue faced by the asset by evaluating the problem and the ticket type. But still, the final decision will be made by the finance manager.
The facility manager can change the due date within which the issue might get fixed, as he has a fair idea about the issue and also the status regarding budget allocation.
Once the issue faced by the asset got fixed then, the facility manager can close the ticket raised by the branch manager from his access control.
Yes, the ticketing app we have created is a cross-platform one and hence it is highly flexible according to the smartphone platform and also holds the data in a secured way.
Our ticketing app is for all industries, and hence it is the best fit for retail too. It would be even more a great fit for your business if you are having multiple branches which help in maintaining your electrical and electronic appliances.
Our app is completely user-friendly, and hence there is no necessity to have the technical knowledge to operate it.
Yes, we provide maintenance support, and further details can be discussed post developing the app.
Yes, we can develop a completely customized app according to your business needs by deploying additional modules or removing extra features from our existing setup.